It's the one sentence we have a lots of discussions about before breaking up for the Christmas holidays; stock levels for the coming year.

As the Managing Director of TeamSport90 one of my main concerns is making sure the customers get the best service while we stay profitable to keep the business expanding and moving in the right direction.

We've all seen the TV advert with the phrase 'nice website shame about the customer service'. I think every on-line seller must have sleepless nights worrying about negative feedback from unhappy customers. On the whole peoples expectations about on-line shopping are changing but fortunately changing for the better. Customers who had never used the internet until very recently are slowly getting used to arranging delivery times to suit when someone will actually be at home rather than a pot luck affair.

Security is getting better for on-line shopping too, if only I could convince that small amount of first time buyers that we only send goods to their home address for their first order to combat fraud not because we are can't be bothered to ask the delivery driver to leave the parcel near the bin or behind the water butt where anyone could collect and steal it!

Anyway back to my point.

Stock levels from our suppliers in 2008 have ranged from being very good to, quite frankly, appalling. But supplier service aside, one thing is true; I just can't hold every item from every supplier in house, no matter how much I would like to.

Suppliers send us by email (most weeks) showing us their own up to date stock lists, stock they actually have in this country. As you can imagine we try our utmost to relay what we have in house back to you our customers at point of ordering. We try to keep as much of the top selling brands in stock but a club trying to order any new kit halfway through a new season and wanting the most popular style and colour is unfortunately going to hit snags. Most of last years problems stem from suppliers running out of colours of popular jerseys, shorts or socks. It's the one thing my staff hate most; getting a delivery from the supplier only to find what they said they had in stock wasn't actually in stock! It makes TeamSport90 staff seem to be incompetent and uncaring about our customers needs. I can assure you that they aren't and are as disapointed about the service they can recieve from our suppliers as you.

<strong>Updates And Improvements for 2009</strong>

We will be posting a special page informing customers of supplier lead times, any known problems with stock levels will be clearly shown and we will link this to our shopping area, making any customer desision to buy or not to buy clearer depending on how urgent a product is needed.

Also new is our essential kit buyers guide, this has been put together by the sales staff. It's full of useful information including a printing and embroidery section explaining all the things you might need help with when buying and personalising a new kit or equipment for the first time. Keep an eye on TeamSport90 news for this great feature.

We are currently testing the <a rel="nofollow" onclick="javascript:_gaq.push(['_trackPageview', '/outgoing/article_exit_link/710676']);" href="http://forum.teamsport90.com/">TeamSport90 Community Forum</a> which should be going live in the coming months. This will have many great features including feedback from our new product testers. See what they really thought of the products they are testing this month as well as their best buys or recommended products for 2009.

We are also incorporating a buy, sell or swap section where teams who have changed or need different sized kit can swap or sell kit to other teams. Imagine how many pairs of socks or discontinued shirts are out there! Just in case you didn't know we can usually remove old sponsor logos and club badges and even numbers so if we can help out in anyway at getting customers hard to find products we will be only too happy to try and help.

Please let us know if you have any unused products we can add to our suppliers database forum.

Remember we need and encourage your input! With a view to this we are asking for community spirited people to be <a rel="nofollow" onclick="javascript:_gaq.push(['_trackPageview', '/outgoing/article_exit_link/710676']);" href="http://forum.teamsport90.com/">TeamSport90 Forum Admin</a> and blog & article writers for the <a rel="nofollow" onclick="javascript:_gaq.push(['_trackPageview', '/outgoing/article_exit_link/710676']);" href="http://blog.teamsport90.com/">TeamSport90 Blog</a> and reference section on the website. Just drop me a line stating how you can help! You may also get some great free gear for contributing.

Many thanks for reading

Mike Smith

MD, TeamSport90

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